Returns & Refunds
Calm Wear is intimate apparel, worn directly against the skin. For hygiene reasons — the same standard applied by underwear retailers everywhere — we cannot accept returns or exchanges once an order has been delivered.
We know that's firm, so we've built everything else around making sure you never need one.
Why we don't accept returns
Once a package has been opened, the garment inside cannot be resold to anyone else. We will never send a customer underwear that has been opened, handled or tried on by someone else — which means we can't accept it back from you either. It protects every Calm Wear customer equally, including you.
If something is wrong with your order
If your underwear has a manufacturing fault, or you receive the wrong item, we'll replace it or refund you in full — your choice, in line with the Consumer Protection Act. We cover the return shipping and the replacement delivery. Just send us a photo with your order number.
Get your size right — we'll help before you order
Because we can't exchange sizes, getting it right the first time matters. We've made that as easy as we can:
- Our size chart is in centimetres and built from real fittings, not label sizes. Measure your waist and the chart gives you exactly one size — the ranges don't overlap.
- A snug band seals better than a loose one — the chart already allows for the stretch in the fabric.
- Message us on WhatsApp before you order. Send us your measurement and we'll tell you exactly which size to choose. We'd far rather spend two minutes with you now than have you disappointed later. Real person, quick reply, no awkwardness.
Questions
Email or WhatsApp us with your order number and we'll come back to you quickly. Refunds, where applicable, are processed to your original payment method within 5 working days.