Terms and Conditions of Sale
Effective 12 August 2026
1. Who we are
This website, calmwear.co.za (the "Website"), is owned and operated by Calm Wear (Pty) Ltd, a private company registered in the Republic of South Africa, trading as Calm Wear ("we", "us", "our").
- Registered name: Calm Wear (Pty) Ltd
- Country of incorporation: Republic of South Africa
- Email: info@calmwear.co.za
- Telephone / WhatsApp: 066 266 3851
- Website: https://calmwear.co.za
This disclosure is made in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").
2. These terms
By placing an order on the Website you agree to these Terms and Conditions, which include the Refund, Cancellation and Delivery policies set out below, and our Privacy Policy. Please read them before you order.
Nothing in these terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 ("CPA") or ECTA.
3. What we sell
We sell washable leakproof underwear for women. Our products are consumer garments. They are not medical devices, and nothing on the Website constitutes medical advice. If you have a medical condition, please consult your doctor.
Product descriptions, absorbency figures, wash-life figures and sizing charts are published in good faith, based on our supplier's specifications and our own testing. Colours may vary slightly between screens and the physical product.
4. Orders
Placing an order is an offer to buy. A contract of sale comes into existence only when we accept your order and dispatch it. We may decline or cancel an order before dispatch — including where an item is out of stock, where a price or description was published in error, where the delivery address falls outside our courier's serviceable area, or where we cannot verify the order. If we cancel, we refund you in full.
5. Prices and payment
- All prices are displayed in South African Rand (ZAR).
- Delivery charges, if any, are calculated and displayed at checkout before payment.
- Payment is processed securely by Payfast. We accept credit and debit cards, Instant EFT, SnapScan and other methods offered by Payfast at checkout.
- We do not receive, store or have access to your full card details. Card data is handled by Payfast under PCI-DSS conditions.
- Your bank statement will show a discreet reference. Nothing on the statement describes the nature of the goods.
- The price that applies to your order is the price displayed at the time you place it.
6. Delivery Policy
Where we deliver. We deliver to street addresses within the Republic of South Africa only. We do not currently ship internationally.
Packaging. Every order ships in plain, unbranded packaging bearing only a courier label. There is no reference to the brand or to the contents on the outside of the parcel.
Processing. Orders are processed within 1 to 2 working days (Monday to Friday, SAST). Orders placed over a weekend or public holiday are processed on the next working day.
Delivery times from dispatch.
- Main centres: 2 to 5 working days.
- Outlying areas: 3 to 7 working days.
These are courier estimates, not guarantees, and exclude weekends and public holidays.
Tracking. A tracking number is emailed to you when your order is dispatched.
Delivery cost. Rates are calculated at checkout based on your delivery address and shown to you before you pay.
Failed, delayed or damaged deliveries. If your parcel is delayed beyond the periods above, does not arrive, or arrives damaged, email info@calmwear.co.za with your order number. We will trace it with the courier and, where a parcel is lost or its contents damaged in transit, replace or refund your order at our cost. Please ensure the delivery address and contact number given at checkout are correct; where delivery fails because the address was wrong or nobody was available to receive it, a re-delivery fee may apply.
Risk. Risk in the goods passes to you on delivery to the address you supplied.
7. Cancellation Policy
Before dispatch. You may cancel an order for a full refund at any time before it has been dispatched. Email info@calmwear.co.za with your order number.
After delivery — statutory cooling-off period. Under section 44 of ECTA you may cancel this electronic transaction within 7 days of receiving the goods, without giving a reason and without penalty. You return the goods to us at your own cost, and we refund the purchase price within 30 days of cancellation. Because our products are intimate apparel, this right applies to items returned to us unopened and in their original sealed packaging. Section 42(2)(e) of ECTA excludes goods which by reason of their nature cannot be returned; underwear that has been opened, tried on, worn or washed falls into that category, and no returned item is resold under any circumstances.
Cancellation by us. Once an order has been handed to the courier it cannot be cancelled by you; the cooling-off right above applies instead. We may cancel and refund an order in full where the item is out of stock, the address is unserviceable, or the order cannot be verified. You will be notified by email.
8. Refund, Return and Exchange Policy
Hygiene — no returns or exchanges after delivery. Underwear is intimate apparel, worn directly against the skin. For hygiene reasons we do not accept returns or exchanges of delivered orders, including exchanges for a different size. Nothing we send you has ever been opened or handled by another customer, and nothing returned to us is resold under any circumstances. This does not affect your statutory rights set out below.
Getting your size right. Because we cannot exchange sizes, please check our Size Guide before ordering — choose your usual size, and size up if you are between sizes. Still unsure? Email info@calmwear.co.za or message us on WhatsApp with your measurement and we will confirm your size before you order.
Statutory cooling-off. Your 7-day right to cancel after delivery under section 44 of ECTA, described in clause 7 above, applies in addition to this policy and is not limited by it.
Defective, damaged or incorrect items. If an item arrives defective, damaged or is not what you ordered, you are entitled under section 56 of the CPA to a repair, replacement or refund at our cost within 6 months of delivery. Email info@calmwear.co.za with your order number and a photograph, and we will arrange collection at our expense.
How refunds are paid. Approved refunds are paid to the original payment method used at checkout. We initiate refunds within 5 working days of approval; depending on your bank or card issuer, funds typically reflect within a further 3 to 10 working days. Card refunds are processed back through Payfast — we cannot pay a card order out to a bank account.
9. Care and product life
Our stated wash life applies only where the care instructions supplied with the product and published in our Care Guide are followed. Fabric softener, bleach and tumble drying damage the absorbent core and the waterproof layer and will shorten the life of the garment.
10. Intellectual property
All content on the Website, including text, images, logos and the Calm Wear name, belongs to us or is licensed to us, and may not be copied or reproduced without our written permission.
11. Limitation of liability
We take reasonable care to keep the Website accurate and available, but we do not warrant that it will be uninterrupted or error-free. To the extent permitted by law, and without limiting your rights under the CPA, we are not liable for indirect or consequential loss arising from use of the Website or the products. Nothing in these terms excludes liability for death or personal injury caused by our negligence, or any liability that cannot lawfully be excluded.
12. Privacy
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and our Privacy Policy. We do not sell your personal information.
13. Changes to these terms
We may update these terms from time to time. The version published on the Website when you place your order is the version that applies to that order.
14. Governing law and disputes
These terms are governed by the laws of the Republic of South Africa. If you have a complaint, please contact us first at info@calmwear.co.za so that we can resolve it. You retain the right to refer a dispute to the National Consumer Commission or an accredited consumer-goods ombud.
15. Contact us
Calm Wear (Pty) Ltd
Email: info@calmwear.co.za
Telephone / WhatsApp: 066 266 3851