Questions, answered

The quiet ones included. If yours isn't here, message us on WhatsApp — a real person replies, usually the same day.

The product

Do they really look like normal underwear?

Yes. That's the whole point. Calm Wear has a slim absorbent core built into what looks and feels like a regular high-waist brief. No bulk, no rustling, nothing visible under clothes. Nobody will know unless you tell them.

How much do they absorb?

We tested our own product with a syringe, on the spot where a leak actually happens, and filmed the whole thing:

12ml Dry to the touch.
22ml Locked in — a slight damp feel inside.
40ml Damp inside, still sealed. Nothing through.
150ml Stress test: poured across the pad, pressed hard with both hands, the white tissue underneath came out dry.

Most everyday leaks are 1–5ml, so that covers a full day of sneezes, laughs and gym for most women. We publish what we measure, not what the factory promised — the uncut footage is on the product page. If you soak through heavy protection every day, this isn't the right product for you.

Will I feel wet?

Through small everyday leaks, no — the top layer pulls moisture off your skin and the surface stays dry to the touch. After a larger leak you may feel some dampness inside, and that's the honest answer. What never happens is anything reaching your clothes — that's what the sealed barrier is for, and what the 150ml stress test proves.

Can I wear them for my period?

Yes. The absorbent core and sealed barrier are the same construction period underwear uses. On moderate flow days one pair handles the day; on heavy days wear them as backup with your usual protection. More on the period underwear page.

What are they made of?

The outer fabric is 92% bamboo viscose with 8% spandex — soft, breathable and stretchy enough to move with you. The absorbent core and the leakproof barrier are built in, not sewn on as a pad.

Will they smell?

No. Moisture is pulled off the skin and locked inside the core, away from the air. Rinse after wear, machine wash at 30°C, and they come out fresh every time.

The four layers inside the Calm Wear brief, shown separated
The four layers, shown separated for clarity. Not to scale.

Wearing and washing

How do I wash them?

Wash before first wear — new fabric carries a light factory finish, and absorbency reaches full strength after 2–3 washes. After that: machine wash at 30°C, no fabric softener, and hang dry — skip the tumble dryer, because heat is what kills absorbency over time. Cared for properly, each pair is built for 100+ washes. Full details in the Care Guide.

How many pairs do I need?

Most people settle on 3–5 pairs: one on, one in the wash, one dry in the drawer. That's why the 3-pack is the practical minimum and the 5-pack is the best value — a full rotation in one order at a lower price per pair.

Can I buy just one pair?

Yes — a single pair is available if you want to test it first. Just know that one pair can't rotate: on wash day you're without. Most first orders are the 3-pack for exactly that reason.

Is it hygienic to re-wear them?

Yes — the same principle as the period underwear worn by millions of women. Rinse, machine wash at 30°C with your normal laundry, hang dry overnight, ready by morning.

Sizing

What size should I take?

Check the Size Guide — it's in centimetres, measured at the waist, and it's accurate. We carry S to XL. Choose your usual size, and size up if you're between sizes.

What if I'm not sure?

Ask us before you order — that's the whole answer. Because underwear is a hygiene product we can't exchange sizes once an order has been delivered, so we'd far rather help you get it right the first time. Message us on WhatsApp with your measurement and we'll tell you exactly which size to choose. Real person, quick reply, no awkwardness.

Sizing help before you buy. Send us your waist measurement in centimetres on WhatsApp — measured around your belly button — and we'll confirm your size. Two minutes, and it saves the one mistake we can't undo. Contact us →

Orders and delivery

Is the packaging discreet?

Completely. Plain packaging, no branding, no mention of the contents — and a discreet reference on your bank statement. Not even the courier knows what's inside.

Where do you deliver, and how long does it take?

We deliver within South Africa only, and delivery is free on every order. Allow 2–5 working days to main centres and 3–7 working days to outlying areas from dispatch. Full details on the Shipping & Delivery page.

Can I return them?

No — underwear is intimate apparel, so for hygiene reasons we can't accept returns or exchanges once an order has been delivered, the same as at any underwear retailer. It's what lets us promise that nothing you receive has ever been opened or handled by someone else. If an item arrives with a manufacturing fault or isn't what you ordered, that's different: we'll replace it or refund you in full at our cost, under the Consumer Protection Act. Full details on the Returns & Refunds page.

Can I cancel an order?

Yes — at any time before it has been dispatched, for a full refund to your original payment method. Once it's with the courier it can't be cancelled.

Get your Calm Wear

Free delivery across South Africa · Plain packaging · Sizes S–XL